Cash is no longer available over the counter at a number of Commonwealth Bank locations across the country, where new Specialist Centres are now focussed on “more complex banking needs”.
Customers can withdraw or deposit cash at on-site ATMs instead.
WATCH THE VIDEO ABOVE: Commonwealth Bank makes major change to over-the-counter cash withdrawals.
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The Specialist Centres are located in Brisbane, Melbourne and Sydney, however Commonwealth Bank is yet to confirm the exact locations affected.
“Commonwealth Bank has created a very small number of Specialist Centres in major metropolitan areas, which are designed to support personal and business customers with more complex banking needs,” CBA said.
“These Specialist Centres provide customers with face-to-face access to specialist home and business lenders, and also offer the latest self-service technologies.”
The Specialist Centres are located near full-service branches, the bank said, and CBA continues to maintain “Australia’s largest branch network for customers”.
The new centres offer general customer assistance and help with home loans, business loans and saving goals.
Customers can also process bank cheque and international money transfers at the centres.
Commonwealth Bank customers can also withdraw and deposit through the bank’s app using Cardless Cash.
This allows customers to securely withdraw cash without their card, or even arrange for someone else to collect the money for them.
Customers can withdraw up to $500 each day using Cardless Cash.
An eight-digit Cash Code and Cash PIN, provided through the app, must be used within 30 minutes or the money is returned to their account.
Customers can deposit money using their card, an ATM Deposit Card or their account details.
The cashless trend
The news comes after ANZ scrapped cash at a number of its locations earlier this year, citing a decrease in demand for physical money.
The affected branch locations have smart ATMs where transactions can be performed.
“Senior citizens, new migrants, people who are disabled, they do need face-to-face help, there’s a danger here of excluding some elements of our society,” Swinburne University technology professor Steve Worthington told 7NEWS.
ANZ said most customers who visit bank branches these days are there to discuss “more complex and big financial decisions, such as borrowing for a new home or establishing business accounts for a new business”.
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